Refund Policy
Effective date: May 23, 2026
Overview
This policy explains how cancellations and refunds work for LectureLoop subscriptions. By subscribing to a paid plan, you agree to the terms below in addition to our Terms of Service.
How to Cancel
You can cancel your LectureLoop subscription at any time, for any reason. Two ways to cancel:
- In the LectureLoop extension, click “Manage Subscription” to open your Stripe Customer Portal, then click “Cancel subscription.”
- Email [email protected] with your account email and we’ll process the cancellation within 1 business day.
Your access continues through the end of your current billing period. You will not be charged again after that.
Cancellation of Annual Plans
Annual subscriptions follow the same cancellation rules: you may cancel at any time, and your access continues until the end of your current annual billing period (the date your annual subscription would next renew). We do not provide refunds for partial annual periods. If you cancel mid-year, you retain full access to your paid plan until the original renewal date.
Subscription Refunds
For monthly subscriptions: you will not be charged again after cancellation, but we do not provide refunds for the current monthly billing period.
For annual subscriptions: you will not be charged again after the end of your annual term. We do not provide refunds for unused months remaining in your current annual subscription.
In both cases, your access to paid features continues through the end of your current billing period (whether monthly or annual).
Plan Upgrades and Downgrades
You may change between Basic and Pro, or switch between monthly and annual billing, at any time through the Stripe Customer Portal accessible via the LectureLoop extension. Stripe automatically calculates a prorated charge or credit based on the unused portion of your current plan and the new plan rate. Upgrades typically result in an immediate charge for the difference; downgrades typically result in a credit applied to your next invoice.
Free Trial
The Free Trial allows you to use LectureLoop without payment for up to 7 days from sign-up, subject to the trial’s usage limits (one study pack, videos up to 60 minutes). No credit card is required for the Free Trial, so there is no charge to refund if you choose not to upgrade.
If you upgrade to a paid plan and are unsatisfied within 7 days of your first payment, contact [email protected] to request a full refund of that first charge (monthly or annual). After 7 days, the standard subscription refund policy above applies.
Billing Errors and Technical Issues
If you believe you were charged in error (duplicate charge, incorrect amount, charge after cancellation, or a sustained technical issue that prevented you from using the Service), email [email protected] within 30 days of the charge. We review these requests on a case-by-case basis and issue refunds where appropriate.
How Refunds Are Issued
Approved refunds are issued through Stripe, our payment processor, back to the original payment method. Processing typically takes 5–10 business days to appear on your statement, depending on your card issuer.
Contact
Questions about cancellations or refunds? Email [email protected] or write to:
LectureLoop LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
United States